The Ciena Insights Podcast
Episode 80: BT Group Shares Tips for Driving Network Transformation and Elevating the Customer Experience
Episode 80: BT Group Shares Tips for Driving Network Transformation and Elevating the Customer Experience
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On this episode, Campbell McClean, Chief Architect of BT Group joins Kailem Anderson, Blue Planet's Vice President of Global Products & Delivery, to discuss the UK carrier’s digital transformation journey and ways BT Group is leveraging Blue Planet software to offer an improved digital experience for its customers. The two discuss the value of Artificial Intelligence (AI) in BT Group’s operations and the growing opportunities with AI moving forward. Campbell also shares his experience working in diverse organizations and the importance of fostering a more inclusive work culture.
